Change is both rational and emotional. Depending on the individual, change can be exciting, exhausting, or somewhere in between. In order for any change to be successful, ALL HANDS ON DECK is required.
As the leader, you need to be like a magnet pulling the team together, including everyone in the communication, and making sure the team feels a sense of belonging and purpose.
Individuals want to feel valued, known, heard, and supported, especially during change. And since change can weaken commitment and engagement, it’s important to take time to re-recruit your key players. As a leader, you have the ability to influence these feelings.
To help your employees feel...
You might say something like:
I hear your concern about this new process not really saving us time. I’d love to get your thoughts on it and talk about some other options you think could work. Do you have some time now to do that?
You might say something like:
Thank you for all that you are doing. I really appreciate the extra effort you are putting in and the recommendations you are making. We couldn’t do this without you!
You might say something like:
Randy, I’d really like to hear your thoughts on all of this. I know you have a lot of related experience in your last job . I’m curious from your perspective, what’s working? What’s not?
You might say something like:
Let me know how I can support you. I have some additional training that will be scheduled next week. We are also starting weekly team meetings so that we can all talk about the change and what we are learning along the way.
Schedule one on one time with your employees during this time to connect and get to know them.
Prepare by selecting several of the questions below. Feel free to add some of your own.
- What is most energizing about your work?
- What about your job makes you jump out of bed in the morning?
- What makes you hit the snooze button?
- If you had a magic wand, what would be the one thing you would change about our clinic?
- What could I do a little more of or a little less of to support you?
- If you had to go back to a position in your past and stay for an extended period of time, which one would it be and why?
- What makes for a great day?
- Do you get enough recognition? How do you like to be recognized?
- How meaningful is your work?
- How challenged do you feel?
- How can we use your talents better?
- What gets in the way of your success?
Before going into the meeting, think about how you would like the person to feel when the meeting is over. How might you influence those feelings?
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